Please READ below quick guidance before using
1. Unable to charge/ Slow charge / Charging intermittently:
➊ Check the Car Charger: Please Plug the cable into QC 3.0 car charger to ensure fast charging; Non-QC car charger, 2.4A car charger or USB Port don't support fast charging and supply enough power to this device. Package comes with Type C Cable, but Car Cigar Lighter are not included.
➋ Check if the Phone Case is compatible with wireless charging: Please remove thick, uneven or rugged case,metal ring holder, metal attachments and credit cards for optimal charging. Be sure your phone case is NOT thicker than 4~6mm .
❸ Be sure the Charging Coil alignment: Please adjust the bottom bracket to make the phone at the wireless charging Inductive center. It will fail to charge if placed improperly.
❹The indicator flashes when the cable is inserted. When the red light appears, touch the button below the left and right sides, the charger can be turned on.
After putting it into the phone, the charger will automatically clamp and the indicator will turn blue, so you can charge normally!
2. The suction cup won't stay or be attached to the dash:
➊How to ensure strong adsorption of the suction cup? The bottom is washable suction cup and pad. Rinsing and air drying the suction cup and pad after using for a long time can restore their stickiness. We do not recommend to apply the suction cup on leather, wall or filmed glass surfaces as the suction cup is designed with strong viscosity and attraction.
➋ How to ensure the stability: We suggest you use the STICKY GEL PAD in irregular surface of the dashboard , and then press the suction cup on the pad to ensure the STABILITY. Make Sure Press the Swtich Lock of suction Cup
❸NOTE: The bottom suction cup maybe harden when it is cold. this may affect the sticky function of the sucker, so we suggest you