Difficult Conversations: How to Discuss What Matters Most
$18.00
$13.31
For Bulk orders
- Features
- Description
- Similar Items
Binding:
PaperbackBrand:
Penguin BooksEAN:
9780143118442Label:
Penguin BooksManufacturer:
Penguin BooksModel:
Size:
Warranty:
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:
· Decipher the underlying structure of every difficult conversation
· Start a conversation without defensiveness
· Listen for the meaning of what is not said
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving